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FAQ

Returns and Exchanges

  • Non-personalized items may be returned with 30 days of shipping for a refund or exchange.
  • Subject to 20% restocking fee.
  • Items must be in original condition.

Damaged Items:

  • Contact us immediately if your item is received damaged. Keep all shipping and packaging materials for inspection by UPS. 
  • Email us a photo of the damaged carton and purchase. 

Framing:

  • All the artwork in the Print Collection comes in a custom metal frame.
  • Ketubot are unframed. The metal ketubot are on a cardboard sheet and in a protective clear plastic sleeve.  They can easily be displayed at the wedding. 

    What's the lead time:

    • We have most of the print collection framed and in stock and will ship within a week.  If it's not in stock, it will take about a week or so to ship.  If the item is time sensitive, please call us to find out when it will be ready to go.
    • Please allow four weeks (plus shipping time) if you want your ketubah personalized.  Please contact us if you need it sooner, we can often accommodate your time frame.  

     

    Ketubah Personalization:

    • If you want our calligrapher to fill in your personal information on the ketubah (highly recommended), we will email a Ketubah Personalization Form to you.  We are very happy to help you complete the form.  We suggest you have your officiant go over the form.
    • Our ketubot are filled in by hand and the calligraphy matches the text.

     

    Inventory:

    • Gad Almaliah passed away in 2007. We only have what we have in stock. Sadly, when a piece is gone.....it's gone.